How long does shipping take?
Most orders are processed within 1–3 business days. Delivery times vary depending on your location and the shipping method. Please see our Shipping & Delivery page for more information.
How can I track my order?
Once your order has been shipped, you will receive tracking information. You can also use our “Track Your Order” page to check the latest status of your shipment.
Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. We cannot guarantee changes or cancellations once an order has been processed or shipped.
What if my item arrives damaged or incorrect?
Please contact us as soon as possible with your order number and photos of the item. We will review the issue and help you find an appropriate solution.
Can I return an item?
Returns are subject to our Returns & Refunds Policy. Please review the policy for eligibility, conditions, and instructions before requesting a return.
Do you ship internationally?
Yes. We offer international shipping to supported destinations. Shipping availability and delivery times may vary by country.
How can I contact Pets & Prime?
You can reach our customer support team at support@petsandprime.com or through our Contact Us page.