Shipping policy

Shipping & Delivery Policy

We’re committed to getting your Pets & Prime order to you as smoothly as possible.

Processing Time
Orders are typically processed within 1–3 business days. Processing times may be longer during holidays or periods of high order volume.

Shipping Times
Estimated delivery times vary depending on the destination and shipping method. Most orders are delivered within 7–20 business days after processing.

Please note that delivery estimates are not guaranteed and delays may occasionally occur due to carriers, customs, weather conditions, or other circumstances outside our control.

Tracking Your Order
Once tracking information becomes available, you can track your shipment through our Track Your Order page. Tracking information may take a few days to update after your order has been shipped.

Multiple Packages
Some orders containing multiple items may be shipped separately. In this case, you may receive more than one package and tracking number.

Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information. If you notice an error in your shipping address, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or shipped.

Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. Where applicable, these charges are the responsibility of the customer.

Lost or Delayed Packages
If your tracking information has not updated for an extended period or your order has not arrived within the expected delivery timeframe, please contact us and we will assist you in investigating the shipment.

Contact Us
For shipping-related questions, contact us at:
support@petsandprime.com